How to order?
Click on the "Add to basket" links to add products to your basket.
When you have finished adding products to your basket, click on the "Checkout" link near the top of the screen.
Follow instructions on screen for entering your address and payment details.
Alternatively, you can telephone your order requirements to 01904 476 476. This is a York, N.Yorks number.
The telephone service is available between the hours of 9am to 9pm 7 days a week.
We will send you an email to acknowledge receipt of your order. Receipt of your credit or debit card details and debit of payments does not constitute our acceptance of your order. Our acceptance of your order takes place upon despatch of the goods to you at which point the purchase contract is made.
We reserve the right to decline your order for any reason whatsoever and to refuse bulk orders. If we do so a member of our customer services team will contact you and will refund in full any charges which have been incurred.
We do not keep your credit/debit card details on file.
All payment transactions are processed 100% securely by HSBC, a world leader in online payment processing. All data is encrypted through secure HTTPS gateways.
Your name, address and email address are not passed on to any 3rd party.
Delivery to UK Mainland destinations is available for FREE for packets that are under 25mm in depth - this means most end tackle is post free. For all other items spend £75 or more for free next working day delivery. See your basket for further details on all delivery charges. Please check with us for delivery charges to BFPO post codes, Channel Islands and Northern Ireland before placing your order as charges vary depending on size and weight.
Free delivery includes England, Wales and mainland Scotland (Not highlands or islands).
For price matching, you must take into consideration shipping charges - ie, if you want us to price match on a product costing £100 + £8.50 carriage that you have seen at another retailer, then that will mean we will aim to price match at £108.50.
Next (working) day delivery for orders submitted before 16:00hrs (4 PM) costs £5.00 (UK Mainland)
Orders for next (working) day delivery placed after 16:00hrs (4 PM) will be dispatched the following working day at the latest.
Next working day deliveries (Mon-Fri only, Saturdays/Sundays & Bank+National Holidays are not included) are delivered by FedEx (CALL US IF YOU NEED SATURDAY DELIVERY). If you order after 4pm on a Friday/Saturday/Sunday, then delivery to you will be the following Tuesday. Bank/Public holidays will mean extra day(s) for your order to arrive as these days are not working days.
For UK parcel deliveries, if you are not present at delivery time, you will be left a card stating your possible options for re-delivery. We are not liable for any extra charges made by Royal Mail if you request changes to your delivery address or any charges made for re-delivery. If your goods are delivered by FedEx, and you wish to change your delivery address, then you must contact them to change your delivery address before their 2nd attempt at delivery. We are not liable for any extra delivery charges made by FedEx if you request changes to your delivery address that are outside the scope of the above requirements.
Items that are despatched using Royal Mail may be sent using a Recorded Delivery service depending on their value.
We cannot be held responsible for occaisons where Royal Mail, MyHermes, FedEx or any other courrier fail to meet their delivery targets. If you receive a package that is damaged, has holes in it, torn, ripped or open then you must make a note of this on the form that you sign for your parcel as we cannot be held responsible for any loss without this.
Whats in stock
All our products are displayed as being in or out of stock.
We do not advertise a massive range simply because it would be impossible to keep all items in stock.
Email us for a quote on anything you can't find on the site and we'll get back to you within 24hrs with a great price including FREE delivery.
If stock levels suddenly fall and your chosen item(s) go out of stock, then we will contact you to let you know and to ask if you wish to wait until new stock arrives.
This section explains what to do if you've received a damaged, defective, unwanted or incorrect item from England Angling. This returns policy does not affect your statutory rights.
WE CANNOT EXCEPT RETURNS OF ANY BAIT INCLUDING SHELF LIFE BOILIES, FROZEN BOILIES, PREPARED BAIT, DEADBAIT, FROZEN BAIT
PLEASE CONTACT US BEFORE RETURNING ANY ITEMS
REFUNDS ARE NORMALLY MADE BY METHOD BY WHICH YOU MADE YOUR ORIGNAL PAYMENT AND PROCESSED WITHIN 15 TO 30 DAYS OF RECEIVING THE GOODS BACK
If you need to exchange an item of clothing for a different size then we cannot give free delivery on exchanges therefore a delivery charge will be made.
If the item was damaged in transit
If you take delivery of an England Angling package and the contents have been damaged in transit, you can return the item(s) to us within 30 days of receipt for exchange. Please follow the instructions below to return your item.
If the item is defective: You have the right to return a faulty item within a reasonable period of time. Please keep all the warranty information that accompanies your item as this will be needed should there be a fault. In the unlikely event that you have a faulty item, you may find it quicker and easier to contact the manufacturer directly so that they can rectify the problem for you. If you choose to return the item to us, please follow the instructions below.
If we sent you an item you did not order (an "incorrect" item)
As soon as you find out we've sent you an incorrect item, e-mail us and let us know. We'll send you the correct item as soon as we can. Send the original item back to us (please follow the instructions below) and we'll make sure you are not charged for it.
If you wish to cancel your order after receiving your goods: By law, customers in the European Union also have the right to withdraw from the purchase of an item within 14 calendar days of the date of your purchase. All items must be unused, have no signs of wear and returned in their original undamaged packaging. You must nofify us by email or telephone of your itention to return any item(s) within 14 calendar days of taking delivery. We reserve the right to charge a cancellation fee equating to delivery at cost plus credit/debit card processing charges (2% for credit cards and 50p for debit cards). We regret that we cannot accept cancellations of contracts for the purchase of video and DVD products where the item has been unsealed.
During the Christmas period for goods purchased between 1st December and 24th December, we are willing to exchange goods and items of clothing that do not fit (for the correct size) if they are unused, still with any packaging and tags they came with and in re-salable condition (ie not tainted with smoke, beer smells etc) if you notify us by Jan 2nd and return the item by Jan 9th. We can only offer refunds if you notify us within 14 calendar days after the day of delivery. Shipping charges at cost will also apply for exchanges.
How to Return Your Damaged, Defective, Incorrect Item or if you cancel your order within 14 calendar days after receving delivery and notify us within 14 calendar days of receiving your item(s) that you wish to make a return
Please follow the steps below to enable us to process your refund efficiently:
+ You must notify us by email or telephone of your itention to return item(s) within 14 calendar days of taking delivery of your item(s).
+ Write on the back of your invoice, giving the reason for the return (including a full description of the fault if the item is defective)
+ If you don't have the original invoice, include a note detailing the reason for return. This note must include your order number, which you will be able to find in the email that was sent to you when you placed your order online.
+ Wrap the item securely in its original packaging (if possible) with all warranty cards, licences, manuals and accessories
+ Send the package to the address below:
Unit 7 Evans Business Centre
Audax Close, Clifton Moor
+ Please notify us if you wish to deliver returns to us by hand.
+ We will notify you via e-mail when we have processed your return--this may take up to three weeks.
+ For your protection we recommend that you use a recorded-delivery service as we cannot be held responsible for lost packages.
+Note: in the event of England Angling sending you a replacement for a damaged, defective or incorrect item, you must return the original item to England Angling within 30 days. England Angling reserves the right to charge the price of the replacement to the payment card used for the original order if the item is not returned within 30 days of the date on which England Angling confirms we will issue a replacement.
+Note: We are unable to exchange items that are not damaged, defective or incorrect.
Additional instructions are sent by email for courrier deliveries regarding how to sign for your goods - please read these carefully - if you do not have email then please call for any help on this
If you've accidentally placed an order or just changed your mind, don't worry. You can cancel or amend any order right up to the point before we start to process it. Just email firstname.lastname@example.org with your order reference number or call us on 01904 476 476. We do however reserve the right to charge a cancellation fee of 50p for debit card orders and 2% for credit card orders.
If your order is cancelled, you'll receive e-mail confirmation from us shortly afterwards.
Your Statutory Rights: By law, customers in the European Union also have the right to withdraw from the purchase of an item within 14 calendar days of the day after the date the item is delivered. We reserve the right to charge a cancellation fee equating to the cost price of delivery plus any credit/debit card processing charges (2% for credit cards, 50p for debit cards). We regret that we cannot accept cancellations of contracts for the purchase of video and DVD products where the item has been unsealed. For information on how to return items within 14 calendar days of purchase, click here.
During the Christmas period, we are willing to exchange goods and items of clothing that do not fit (for the correct size) if they are unused, still with any packaging and tags they came with and in re-salable condition (ie not tainted with smoke, beer smells etc) if you notify us by Jan 2nd and return the item by Jan 9th but we can only offer refunds if you notify us within 14 calendar days after the day of delivery. Shipping charges at cost will also apply for exchanges.
For more information about your other statutory rights, please visit the Department of Trade and Industry's Consumer Gateway website at: http://www.consumer.gov.uk/consumer_web/shopping.htm#4
Credit/Debit card payments can be made in Sterling £, Euros € and Dollars $ where applicable.
Payment by UK cheque or Postal Order is accepted. Foreign cheques and orders are not accepted.